Hotel Lingo
The hotel industry is full of acronyms and terminology. Here is a short list to help you get started.
Staffing a Hotel
Most hotels must be staffed 24 hours a day, seven days a week, and 365 days a year. Of course, shifts vary by hotel and department but there’s generally a daytime shift, think 7am-3:30pm, an evening shift, perhaps 3pm-11:30pm, and an overnight shift such as 11pm-7:30am. Because the middle of the day might get busier…
Traditional Vs. Extended Stay Hotels
What separates a hotel from others is the amenities it offers and the market segments it attracts. This document identifies some of the main differences between a traditional and extended stay hotel.
The Guest Cycle
The guest cycle looks at the guest experience from booking to after departure. Understanding the different steps will assist in providing the best possible experience.
General Manager Responsibilities
Managing a hotel is exciting and no two days are the same. General manager responsibilities will vary depending on the size and type of hotel. This is a list of common responsibilities that the general manager oversees.