Choosing the Right Loan
Financing is an important part of owning a hotel. Use this infographic to better understand the different types of loans available to hoteliers.
The Value of Loyalty Programs
Loyalty programs can be found all over. They provide great benefits to the customer as well as provide value to the business.
Moving a Hotel Project Forward
There are many moving parts when opening a hotel. Several tasks are essential to getting a hotel project off the ground and moving forward. These tasks do not need to be completed in a specific order as they are usually worked on at the same time.
Staffing a Hotel
Most hotels must be staffed 24 hours a day, seven days a week, and 365 days a year. Of course, shifts vary by hotel and department but there’s generally a daytime shift, think 7am-3:30pm, an evening shift, perhaps 3pm-11:30pm, and an overnight shift such as 11pm-7:30am. Because the middle of the day might get busier…
What is a PIP?
PIPs play an important role in the life of a hotel. This video provides an overview of PIPs as well as some tips when getting ready to start one.
The Value of Brand Standards
Consistency plays an important role in the guest experience. Brand standards are an essential tool to assist franchised hotels delivering the experience guests expect.
Traditional Vs. Extended Stay Hotels
What separates a hotel from others is the amenities it offers and the market segments it attracts. This document identifies some of the main differences between a traditional and extended stay hotel.
The Guest Cycle
The guest cycle looks at the guest experience from booking to after departure. Understanding the different steps will assist in providing the best possible experience.
General Manager Responsibilities
Managing a hotel is exciting and no two days are the same. General manager responsibilities will vary depending on the size and type of hotel. This is a list of common responsibilities that the general manager oversees.